1. Welcome & Enrolment

Your enrolment is complete once you have submitted the course application and, where applicable, made your first payment. Your official course start date is the date you submit the course application.

2. Course Duration

Standard qualification durations are:

• EYP / EYE learners: 12 months from start date
• Level 5 CYP learners: 18 months from start date
• CAVA trainee assessors: 9–12 months from start date
• Business & Administration learners: 12 months from start date
• Residential Childcare learners: 18 months from start date

3. Contact Details

Learning with Nicole Ltd (Party A)
28-30 Enterprise Road
Waterlooville
PO8 0BT
United Kingdom

Email: director@learningwithnicoleltd.co.uk
Phone (weekdays only): 07482 122810

4. Our Responsibilities (Party A)

We commit to:

• Grade written assignments within 14 days.
• Grade observation visits within 7 days.
• Offer at least five group webinars within 12 months (with a minimum of two weeks' notice).
• Conduct at least two workplace observation visits, where applicable.
• Provide access to the Laser Learning e-learning platform.
• Update learners and sponsors on progress at least twice per year.
• Offer 30-minute one-to-one support sessions (bookable online) on Mondays and Fridays.
• Provide learning plans, progress trackers, and Information, Advice and Guidance (career mapping).
• Respond to emails within 48 hours (weekdays only).

5. Learner Responsibilities (Party B)

As a learner (or sponsoring Manager), you agree to the following responsibilities:

• Submit all written assignments via the Laser Learning E-Platform.
• Access the e-learning platform regularly to maintain steady progress.
• Inform Learning with Nicole Ltd promptly of any absences, workplace changes, or challenges affecting your learning.
• Confirm that all submitted work is your own. Plagiarised or AI-generated work may result in two warnings and further discussion with you and your sponsor.
• Complete your qualification within the agreed timeframe:
  • 12 months (Level 2 & 3, except Residential Childcare)
  • 18 months (Level 3 Residential & Level 5)
• Attend all scheduled learning activities punctually.
• Engage in independent study as outlined in your individual learning plan.
• Report any safeguarding concerns immediately to your line manager or Learning with Nicole Ltd.
• Be employed in a relevant workplace for Level 2, 3, and 5 qualifications, as practical experience is mandatory.
• Use an electronic device for assignments (handwritten work is not accepted).
• Ensure all outstanding payments are cleared before any certificates are claimed.
• Complete at least 55% of knowledge criteria and required planning before any workplace observation visits.

6. Awarding Body Fees

Awarding body registration fees are not included in course package prices. These must be paid directly to the awarding body (such as iCQ or NCFE). Costs typically range between £22 – £160, depending on the qualification.

7. Duration, Extensions & Additional Charges

Expected Duration

• Level 2 / 3 (except Residential): 12 months
• Level 3 Residential / Level 5: 18 months

Some learners complete earlier (typically within 5–8 months). Please discuss this with Nicole to create a personalised learning tracker.

Extension Charges

Level 2 / 3 EYP / EYE / BA / CAVA:

• Month 13 – £60
• Month 14 – £100
• Month 15 – £300

Level 3 Residential / Level 5 CYP:

• Month 20 – £60
• Month 21 – £100
• Month 22 – £300

Additional charges apply because tutors are contracted for the expected course duration only.

8. Late Invoice & Payment Policy

If payment is not received by the due date, the following may apply:

• A 10% late payment fee on the overdue amount.
• 1.5% monthly interest on outstanding balances until payment is received in full.
• Fail to apply the late and overdue rules, your laser learning and personal tutor will be suspended until the policy is applied.

This policy applies to all learners, sponsors, brokers, and partners.

9. Confidentiality & Data Protection

• Learners must not share their Laser Learning login details with others.
• Learning with Nicole Ltd will not share learner data unnecessarily with third parties.
• All learner information is stored securely with appropriate password protection and access controls.

10. Termination

This agreement may be terminated if you fail to complete your qualification within the agreed duration, including any approved extensions. In such cases, access to learning resources and tutor support may be withdrawn.

11. Fast Track Option (Transfer Learners)

If you previously completed your qualification with another provider but have not received your certificate, you may apply for our Fast Track Support (3‑month completion plan).

Cost: £1,299 (includes Laser Learning access, personal tutor, and intensive support).

Important notes:

• Awarding body registration fees must still be paid if you were not previously registered.
• Existing evidence will be reviewed against ICQ or NCFE standards.
• Any evidence gaps will be completed through professional discussion, verbal questioning, observation, or work products.
• No full invoice payment is required until Learning with Nicole Ltd is prepared to claim your certificate.

12. Certification Process

Claiming Windows & Timelines:

• NCFE Learners: Certificates can only be claimed in April or November.
• ICQ Learners: Certificates are normally issued within one month after they are claimed.

To receive your certificate, you must:

• Complete second IQA sampling, where applicable.
• Complete all instalment payments to Learning with Nicole Ltd.
• Achieve 100% progression on the Laser Learning platform.

You will receive both a hard copy certificate and an electronic (e) version.

13. Starting Your Course

You may begin your course once you have:

• Submit the course application.
• Paid your first monthly instalment (where applicable).

Your Laser Learning login details will be sent to your registered email after payment. You will then be able to access your course materials and book one-to-one tutor support.

14. 14‑Day Refund Policy

• You have the right to cancel your course within 14 calendar days from the date you enrolling a course.
• A full refund of course fees will be issued if cancellation is requested in writing within this 14‑day period.
• Awarding body registration fees (iCQ / NCFE) are non‑refundable once paid to the awarding body.
• After 14 days, course fees are generally non‑refundable.

15. Credit Card Payments

Credit card payments are accepted. A small transaction fee may apply. For current details, please contact the admin team using the contact information above.

16. Governing Law

This agreement and any dispute arising from it are governed by the laws of England and Wales.